Terms and Conditions

5.3 Terms and Conditions

These terms and conditions apply to all purchases made via the Vancouver Co website, based at Volsellastraat 39, 6515 DX Nijmegen, the Netherlands, reachable via info@vancouverco.com.

1. Applicability

By placing an order, you agree to these terms and conditions, as well as our return policy, shipping policy, payment policy, privacy policy, and cookie policy.

2. Product information

We do our best to describe products accurately and provide up-to-date information. Colours may vary slightly depending on your screen. Typing or pricing errors may occur; no rights can be derived from these.

3. Ordering and payment

Orders are only processed once full payment has been received. The available payment methods (Shopify Payments, PayPal, Apple Pay, Google Pay, and Interac) may vary by country. Customers are responsible for checking which payment methods are available in their location.

4. Processing and delivery

●        Processing time (dispatch): 1 to 3 business days.

●        Shipping time after processing: 1 to 7 business days, depending on location.

●        Shipping takes place directly from our supplier in China; customs fees may apply.

●        The timeframes mentioned are indicative; delays due to high demand, holidays, or customs procedures do not entitle the customer to cancellation or a refund.

5. Returns and cancellations

See our separate return policy for all conditions. Cancelling after an order has been placed is not possible, and a refund or chargeback cannot be opened before the item has been received.

6. Liability

We are not responsible for loss or damage during shipping if tracking shows the package was delivered to the address provided. Our liability is in all cases limited to a maximum of the purchase amount of the item in question. Always check your address details carefully.

7. Intellectual property

All content on the website (text, photos, logos, design) is the property of Vancouver Co and may not be used without prior written permission.

8. Complaints procedure

Complaints can be submitted in writing via info@vancouverco.com. We aim to respond within 5 business days. When submitting complaints about size or quality, please always include clear photos and a description.

9. Governing law

These terms are governed by Dutch law. Disputes will be submitted to the competent court in the district where Vancouver Co is based, unless mandatory law provides otherwise.