5.1 Privacy Policy
This privacy policy applies to all services provided by Vancouver Co, accessible via info@vancouverco.com. We respect our customers’ privacy and treat the personal information you provide to us confidentially and in accordance with the General Data Protection Regulation (GDPR).
1. What Information We Collect
We collect personal data that you provide to us when placing an order, creating an account, or contacting our customer service, including:
● Full name
● Shipping and billing information
● Email address
● Phone number
● Payment information (processed through our payment providers; not stored on our servers)
● IP address and device/browser data
● Order and transaction history
● Data about your activities and behavior on our website (via cookies)
2. Purposes of processing
● Processing, shipping, and invoicing your orders.
● Providing customer service and support.
● Sending order updates, tracking information, and relevant information.
● Improving our services, website, and product range.
● Preventing and detecting fraud and abuse.
● Sending marketing communications, only if you have given your consent.
3. Legal Bases
We process your data based on the performance of the agreement (your order), your consent (e.g., marketing), a legal obligation (such as tax administration), and our legitimate interest (such as fraud prevention and improving our services).
4. Sharing Data with Third Parties
Your data will only be shared with third parties to the extent necessary for us to provide our services, including:
● Our payment providers: [Payment Providers]
● Our shipping and delivery partners: [Shipping Services]
● Our supplier(s) for the processing and shipment of your order.
● Providers of analytics and marketing services (where applicable and in accordance with your cookie preferences).
Where required, we have entered into data processing agreements with all these parties. We never sell your data to third parties. Because part of our shipping is handled directly by a supplier outside the EEA (China), your data may be transferred outside the EEA; in such cases, we ensure appropriate safeguards are in place.
5. Retention Period
We do not retain your data longer than necessary for the purposes for which it was collected, or for as long as required by law (such as a 7-year tax retention requirement for records).
6. Cookies
Our website uses cookies to improve functionality, analyze visitor behavior, and support marketing efforts. See our separate Cookie Policy for more information. You can always adjust your preferences via the cookie banner or your browser settings.
7. Security
We take appropriate technical and organizational measures to protect your data against loss, misuse, and unauthorized access. All payments are processed via a secure SSL connection.
8. Your Rights
You have the right to access, correct, have deleted, or restrict the processing of your personal data. You may also object to the processing of your data, withdraw your consent, and submit a request for data portability. To do so, please contact us at [Store email address]. You also have the right to file a complaint with the supervisory authority (in the Netherlands: the Dutch Data Protection Authority).
9. Contact
www.vancouverco.com — info@vancouverco.com